Privacy Policy

With this policy, the Company defines and communicates the terms under which, as the “Data Controller”, it collects, stores, uses, and generally processes your personal data, which it collects when you use the website at www.motorwerks.gr

This Privacy Policy also describes how your personal data is used, disclosed, and protected, the choices you have regarding your personal data, as well as how you can contact us. This Privacy Policy is in compliance with the terms of the European Regulation 979/2016/EC (otherwise known as GDPR).

For any questions regarding this Privacy Policy, or any issue related to the processing of your data and the exercise of your rights, you can contact us at the email address: motorwerksvari@gmail.com

We are committed to protecting your privacy and ensuring the security of your personal information. By using our website, you consent to the practices described in this Privacy Policy.

1. Website

The website www motorwerks.gr is the online platform of the Company.

2. Personal Data

The term “personal data” refers to information related to individuals, such as name, postal address, email address, phone number, etc., that identifies or can identify you, hereinafter referred to as “Personal Data”.

3. Processing of Personal Data

Every action or series of actions carried out with or without the use of automated means, on personal data or sets of personal data, such as collection, registration, organization, structuring, storage, adaptation or alteration, retrieval, searching for information, use, dissemination through transmission, distribution, or any other form of disclosure, association or combination, restriction, deletion, or destruction.

4. What Personal Data We Collect

We ensure that we collect only the essential Personal Data, which is appropriate and clear for the purpose they are intended for.

These data include:

  • Data and information you provide to us through our transactions and communication (via physical stores, phone, email, or any other method/means).
  • Website traffic data.
  • Information collected via cookies in your browser.
  • To provide the best possible website experience, we collect technical information about your internet connection and browser, as well as the country and phone code of your computer’s location, websites you visit, ads you click on, and the search terms you use.
  • Your social media username, if you interact with us through these channels, to help us respond to your comments or inquiries.

5. Use of Personal Data

We use the information we collect to provide and tailor our services. This includes responding to your inquiries and comments, providing relevant content, and improving the user experience on our website. Our goal is to offer personalized services that meet your needs and preferences.

Additionally, we use your data for the following purposes:

  • For Communication: The Company uses your data to respond to requests/questions you submit. The information you share with us allows us to manage your requests and respond in the best possible way. This is based on our contractual obligations towards you, our legal obligations, and our legitimate interests to provide you with the best service and improve our services based on your personal experience.
  • To Send Newsletters/Offers: With your consent, we will use your Personal Data, preferences, and transaction details to inform you via email, internet, phone, and/or social media about relevant products and services, including personalized offers, etc. You can withdraw your consent at any time.
  • To Comply with Our Contractual Obligations or Legal Requirements or in the execution of court decisions.
  • For Communication Required by Lawor necessary to notify you of changes to the services we provide.

The processing of your data is carried out either by specially authorized personnel of the Company, or via IT systems and electronic devices by the Company, and, exceptionally, by third parties who, having contractually committed to confidentiality and the protection of your data, carry out necessary tasks related to the use of the website.

6. Legal Basis for Processing Personal Data by the Company

  • The performance of our contractual relationship.
  • Your consent, where required, such as when you choose to receive a newsletter.
  • Our compliance with legal obligations (e.g., tax legislation, electronic commerce laws, etc.).
  • The fulfillment of our legitimate interests and your consent for one or more purposes.
  • The fulfillment of duties performed in the public interest.

7. Recipients of Personal Data

Access to your data is restricted to the essential personnel of the Company, who are bound by confidentiality obligations, as well as businesses or third-party service providers with whom we collaborate, who process your data as “Data Processors” on our behalf and in accordance with our instructions.

8. Sharing of Personal Data

The Company shares your data with:

  • Third-party service providers who process personal data on behalf of the Company. When we use third-party service providers, we enter into agreements that require them to apply appropriate technical and organizational measures to protect your personal data.
  • Other third-party entities, to the extent necessary for the following purposes: (i) compliance with a request from a Greek government body, court decision, or applicable law, (ii) preventing illegal use of our websites and applications or violations of our Terms of Use and policies, (iii) protecting ourselves from third-party claims, and (iv) assisting in the prevention or investigation of fraud (e.g., counterfeiting).
  • Other third parties to whom you have given your consent.

9. Policy Regarding Third-Party Data Processors

  • We provide only the information necessary for them to perform specific services.
  • They can only use your data for the exact purposes specified in our agreement with them.
  • We collaborate closely to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any data they hold will be deleted or anonymized.

If you wish to receive more information regarding the sharing of your data with third parties, please contact us at  motorwerksvari@gmail.com

Third-party Data Processors working on our behalf have agreed and are contractually bound to:

  • Maintain confidentiality.
  • Not send your data to third parties without the Company’s consent.
  • Take appropriate security measures.
  • Comply with the legal framework for the protection of personal data, particularly Regulation 979/2016/EC (GDPR).

10. Retention Period of Your Personal Data

Personal data is retained for as long as necessary to fulfill the processing purposes mentioned above (unless a longer retention period is required by applicable law). After this period, your data will either be completely deleted or anonymized, for example, by combining it with other data, so that it can be used in an unidentifiable manner for statistical analysis and business planning.

11. Security of Your Personal Data

Recognizing the importance of securing your Personal Data, the Company applies specific technical and organizational security procedures to protect your personal data and information from loss, misuse, alteration, or destruction. Data processing is conducted in a way that ensures data confidentiality and security, based on the latest developments, cost, nature, context, and purposes of processing, with an evaluation of risks and their potential impact on data subjects. The Company ensures that processing is carried out only by authorized personnel who are bound by confidentiality obligations.

12. Your Rights

Upon submitting a request, you have the following rights:

Right of Access:

You have the right to know if we are processing your personal data. If we are, you can request information about the purpose of the processing, the type of data we hold, to whom we disclose it, how long we store it, and other rights such as correction, deletion, restriction of processing, and filing a complaint with the Data Protection Authority.

Right to Rectification:

If you find that your data is incorrect, you can request its correction (e.g., correction of name or update of address).

Right to Erasure:

You can ask us to delete your personal data if it is no longer necessary for processing purposes or if you withdraw your consent.

Right to Portability:

You can request to receive your personal data in a readable format or request its transfer to another data controller.

Right to Restriction

You can request the restriction of your personal data processing while we examine your objections to the processing.

Right to Object and Withdraw Consent:

You can object to the processing of your data, and we will cease the processing unless we have other legitimate reasons to continue.

13. How to Exercise Your Rights

To exercise your rights, please submit a relevant request to motorwerksvari@gmail.com with the title “Exercise of Rights,” and we will respond as soon as possible.

14. When We Respond to Your Requests

We respond to your requests free of charge without delay, and in any case within one (1) month from the receipt of your request. If your request is complex or there are a large number of requests, we will inform you within the month if we need an additional two (2) months to respond.

15. How You Will Be Informed of Changes to This Policy

We update this Privacy Policy whenever necessary. If there are significant changes to this policy or the way we use your personal data, we will publish an update on our website before these changes take effect and will notify you in an appropriate manner.

Last updated: 1/10/2024